Our first priority is your 100% satisfaction with any Moto Adda purchase. However if you are not satisfied with your purchase due to any of the following reasons, you can return the product by mail to

MotoAdda 
Promenade Rd, Sindhi Colony,,
Pulikeshi Nagar,
Bengaluru- 560005
Karnataka
India

Phone: 8722912345 
Email: sales@motoadda.com
Not 100% Satisfied with the Purchase

If you are not 100% satisfied for any reason with your purchase on www.motoadda.com, kindly send us an email on returns@motoadda.com within 7 days of your purchase with the proof of purchase and we will exchange the item in question or provide a full refund, depending on moto adda’s consent. However, you must note under that circumstance, return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C’mon that’s just fair! The refund will be initiated once we receive the product. We will provide your refund using the same method of payment that you used to purchase the item. It is to be noted that www.motoadda.com has discretionary right to accept or reject the return. The same will be documented in an email and communicated to you within 15 days of your request to return the product.

Incorrect Size

Exchange of product due to incorrect size has to be returned to us within 30 days from the time of purchase, with the proof of purchase and the product. If we think the reason is genuine and the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition, we would be more than happy to help the customer with the a different size in the same product, provided the size in required by the customer is available in stock.

PLEASE NOTE Exceptions / Rules:

  • Replacement for goods/ merchandise is subject to inspection and checking by MOTO ADDA team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Return of products will be accepted only if the products are returned within 30 days from the date of purchase in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Defective products “Not under Warranty by the Brand”

We strive to sell 100% genuine and quality products and hope that this does not occur, but the product you purchase has a manufacturing defects for which the Brand does not provide warranty, we request you to kindly email us an explanation or an image of the defect on returns@motoadda.com, within 30 days from the time of purchase, with the proof of purchase. Once our team approves the “Return”, you may ship the product to the address mentioned above. If we find a genuine defect in the product, it will be tested for and then the customer care team will get in touch with you depending on the test result. After consulting with the brand and examining the test results, the product may be replaced or repaired or returned back to the customer depending on what the brand decides or the test results suggest. We assure you that if the manufacturing defect is genuine, we would be more than happy to help you with a refund or a new product.

Defective products “Under Warranty by the Brand”

We strive to sell 100% genuine and quality products and hope that this does not occur, but if the product you purchase has a manufacturing defect for which the Brand does provide warranty, we request you to kindly email us an explanation or an image of the defect on returns@motoadda.com, within 30 days from the time of purchase, with the proof of purchase. Once our team approves the “Return”, you may ship the product to the address mentioned above. The product will undergo for tests to justify the defect and then the customer care team will get in touch with you depending on the test result. After consulting with the brand and examining the test results, the product may be replaced or repaired or returned back to the customer depending on what the brand decides or the test results suggest. We assure you that if the manufacturing defect is genuine, we would be more than happy to help you with a refund or a new product.

Shipping

Shipping of products during the return process to www.motoadda.com is the responsibility of the customer. It is advised to use an agent who will preserve the product as is handed over to them, until it reaches our doorstep and accepted by a representative of www.motoadda.com. We will not be able to entertain returns if they are damaged or returned in an unsaleable state due to any action or inaction by the shipping agent. The costs incurred in shipping the product to www.motoadda.com will be borne by the customer, except in the following cases

  • The product shipped to you is defective as accepted by the terms of returning defective products above.
  • We have sent an incorrect product. We give immense attention to detail and quality, but we are human too.

PLEASE NOTE Exceptions / Rules:

  • Refund/ replacement for goods/ merchandise is subject to inspection and testing by MOTO ADDA team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Return of products will be accepted only if the products are returned within 30 days from the date of purchase (unless the product is under warranty by the Brand)

For more details refer to “Terms and Conditions”

Warranty & Guarantee Information

For WARRANTY & GUARANTEE Information about brands and products, please check the “Warranty” tab in each product page.

PLEASE NOTE: Products without original invoices DO NOT carry any Warranty or Guarantee.